Terms and Conditions

Effective Date: 1 October 2025
Last Updated: 18 October 2025

1. Introduction
Welcome to SmartBDM, a software-as-a-service (SaaS) CRM platform operated by OLOG N Solutions Technology LLP ("SmartBDM", "we", "us", or "our").
These Terms and Conditions ("Terms") govern your access to and use of our website, software, and related services (collectively, the "Services").
By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. Company Information
Legal Entity: OLOG N Solutions Technology LLP
Registered Address: Vaishali Sector 6, Ghaziabad, Uttar Pradesh, India
GST Number: 09AAIFO9740R1Z8
Contact Email: privacy@olognlabs.com
Phone: +91 70117 95594
Legal Notices: legal@olognlabs.com
Data Protection / Grievance Officer: Aditya Kumar – hello@olognlabs.com

3. Eligibility
You must be at least 18 years old and have the authority to enter into this agreement on behalf of yourself or your organization.
By using SmartBDM, you represent that all information you provide is accurate and that you comply with applicable laws.

4. Account Registration and Security

  • You must create an account to access most Services.
  • You are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your account.
  • Notify us immediately at privacy@olognlabs.com of any unauthorized use or security breach.
  • We reserve the right to suspend or terminate accounts for suspicious, fraudulent, or abusive behavior.

5. Use of Services
You agree to use SmartBDM only for lawful business purposes and in accordance with these Terms.
You will not:

  • Use the Services to store or transmit malicious code, spam, or infringing content.
  • Attempt to reverse engineer, decompile, or copy any part of the platform.
  • Interfere with service availability or security.
  • Use data obtained through SmartBDM to violate any applicable law (including data privacy laws and spam regulations).

We reserve the right to suspend or terminate access for violation of these rules.

6. Subscription and Billing

  • SmartBDM operates on a subscription basis. Pricing and plans are available on our website.
  • By subscribing, you authorize OLOG N Solutions Technology LLP to charge your chosen payment method at the applicable rates and intervals.
  • You are responsible for all taxes and fees arising from your subscription.
  • We may change pricing or plans from time to time with reasonable notice via email or dashboard notification.

7. Refund & Cancellation Policy
All purchases made through our website are final and non-refundable.
We do not offer order cancellations or refunds under any circumstances.
Please review your order carefully before completing your purchase.
By proceeding, you agree to this no-refund and no-cancellation policy.

8. Intellectual Property Rights
All content, software, logos, trademarks, and other intellectual property associated with SmartBDM remain the exclusive property of OLOG N Solutions Technology LLP or its licensors.
Nothing in these Terms grants you ownership rights. You receive a non-exclusive, revocable license to use the Services for your internal business purposes only.

9. User Data and Customer Content

  • You retain ownership of the data you upload into SmartBDM ("Customer Data").
  • We process it only as necessary to provide the Services and as described in our Privacy Policy.
  • You are responsible for the legality of any data you upload and for obtaining required consents.
  • Upon termination of your account, your data will be retained for 90 days and then deleted or anonymized.

10. Privacy and Cookies
Your use of SmartBDM is subject to our Privacy and Cookie Policy, which forms part of these Terms.
This includes information on data collection, use, storage, and cookies. By using SmartBDM, you consent to that policy.

11. Third-Party Services and Integrations
SmartBDM may integrate with third-party services (e.g., telephony providers, email tools, data sources).
We are not responsible for the content, policies, or actions of third-party services.
Your use of third-party features is at your own risk and subject to their respective terms.

12. Disclaimer of Warranties
SmartBDM and all related Services are provided "as is" and "as available," without warranties of any kind, either express or implied.
We do not guarantee that the Services will be uninterrupted, secure, or error-free.
All risks arising from the use of the Services remain with you.

13. Limitation of Liability
To the maximum extent permitted by law, OLOG N Solutions Technology LLP and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising from your use of SmartBDM.
In no event shall our total liability exceed the amount paid by you for the Services in the preceding three months.

14. Indemnification
You agree to indemnify and hold harmless OLOG N Solutions Technology LLP, its directors, officers, employees, and affiliates from and against any claims, damages, losses, liabilities, and expenses arising from:

  • Your use of the Services;
  • Your violation of these Terms or applicable law; or
  • Any infringement or misuse of third-party rights by you or your organization.

15. Termination
We may suspend or terminate your account without notice if you violate these Terms or engage in fraudulent or abusive activity.
Upon termination:

  • Your access to the Services will cease immediately.
  • Your data will be retained for 90 days and then deleted.
  • Sections relating to intellectual property, confidentiality, liability, and governing law will survive termination.

16. Communications and Notices
All official communications shall be sent via email. For legal, billing, privacy, or account issues, contact:
Legal Notices: legal@olognlabs.com
Privacy and Data: privacy@olognlabs.com
Grievance Officer: hello@olognlabs.com
Notices will be deemed delivered within 24 hours of email transmission.

17. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh.

18. Force Majeure
We are not liable for failure to perform obligations due to events beyond our reasonable control, including natural disasters, war, acts of government, labor disputes, or internet failures.

19. Changes to These Terms
We may modify these Terms at any time by updating this page and changing the "Last Updated" date.
We will notify you of significant changes via email or in-app notification. Continued use of the Services after changes constitutes acceptance of the updated Terms.

20. Entire Agreement
These Terms, together with the Privacy and Cookie Policy, constitute the entire agreement between you and OLOG N Solutions Technology LLP regarding SmartBDM and supersede all prior agreements or communications.

Contact Information
For questions, requests, or concerns about these Terms, contact:
OLOG N Solutions Technology LLP
Vaishali Sector 6, Ghaziabad, Uttar Pradesh, India
Phone: +91 70117 95594
Email: privacy@olognlabs.com / legal@olognlabs.com / hello@olognlabs.com