The Zoho alternative that's free for your whole team.
Zoho is ₹800 to ₹2,600 per user a month. SmartBDM is a free AI-first CRM with unlimited users, a shared WhatsApp inbox, a mobile app and built-in AI agents.
Free for your whole team · unlimited users · no card
Zoho CRM is a serious product.
Twenty years of work, and it shows.
Deeply customisable
If you need to bend a CRM into an unusual shape, Zoho usually can.
A huge ecosystem
Zoho One is forty-plus apps. If you run on the suite, the CRM fits in.
Cheap per seat
₹800 a user a month is a low entry price for a small, fixed team.
Put the whole team on it. Free.
A CRM only works when everyone is on it and the record is complete. Per-user pricing gets in the way of both.
Per user rations the team. Free doesn't.
When every login costs, field reps and tele-callers get left off. On SmartBDM they're on it, free.
Reps speak. The AI writes.
A ten-second voice note in every Indian language becomes a summary, a stage move and a follow-up.
Zia suggests. SmartBDM acts.
AI scores every lead, sets the follow-ups and plans each rep's day. Smart Inbound answers enquiries and Smart Outreach works old leads, on credits.
The chats stay when the rep leaves.
Every WhatsApp thread, call and note lands on the lead, not on a personal phone.
SmartBDM vs Zoho CRM, at a glance.
Free for the whole team. No seats to count.
The whole AI-first CRM. Free.
Switching from Zoho is not a step down.
Pipelines, your way.
Custom stages and fields. Every note, call and chat on one timeline. Free.
One shared inbox.
Two-way WhatsApp on the lead, for the whole team. Free.
Every AI agent that helps your rep.
Scores, plans, follows up, keeps every lead current. Free.
Who to call today.
An AI score on every lead and a ranked daily plan. Free.
Click to Call.
One tap rings your rep, then the lead, through your own IVR. Free.
WhatsApp re-engagement.
Wake dormant leads in compliant batches, your number protected. Free.
Numbers you can click into.
Overview, outcomes, team — and the leads behind every number. Free.
Datasets.
Spreadsheets beside your leads, linked to real records. Free.
iOS and Android.
The whole AI-first CRM on every rep's phone. Free.
Voice notes. Speak the update.
In every Indian language, written into the lead. 1 credit per voice note.
AI answers every WhatsApp enquiry.
WhatsApp AI (Smart Inbound): replies in seconds, qualifies, hands over. 2 credits per lead each month, from ₹5,000 a month on Free · in Scale.
AI calls and messages your old leads.
AI calling + WhatsApp (Smart Outreach): until someone engages, then a rep. 4 credits per connected minute, from ₹5,000 a month on Free · in Scale.
Free vs per user.
Twenty people on Zoho Enterprise: about ₹48,000 a month, just for seats. SmartBDM: ₹0, for as many people as you like.
SmartBDM
Free · unlimited users · no card
₹0 for your whole team. AI work pay as you go, 1 credit = ₹1.
- Unlimited users, free
- WhatsApp inbox and AI agents included
- Web, iOS and Android
- On credits: Voice Notes, Smart Inbound, Smart Outreach
Zoho CRM
Per user, per month (billed annually)
- Standard₹800 / user / mo
- Professional₹1,400 / user / mo
- Enterprise₹2,400 / user / mo
- Ultimate₹2,600 / user / mo
A 20-person team on Enterprise: about ₹48,000 a month, just for seats.
Zoho CRM pricing sourced from its public pricing page as of Sep 2026; prices and plans change — verify on the vendor's site. Last reviewed Sep 2026.
Moving off Zoho takes an afternoon.
Export your leads, upload the sheet, and your team is live the same day.
Upload a spreadsheet
Leads come in from one sheet, each with an owner and a stage.
Live the same day
Create your organisation, set your stages, upload. No card, no call.
Keep your lead sources
Forms, WhatsApp and referrals keep flowing in.
Comparing other tools? See the free AI-first CRM beside each one.
All comparisonsWhat teams on Zoho ask us
Talk to sales
Credits at volume, a big team, a question first? Tell us how your leads arrive. We’ll call you back.
Put your whole team on it today. Free.
Unlimited users. No card. Your organisation is ready in about two minutes.
