A WhatsApp inbox per agent. Or one platform for the whole team.
DoubleTick is a slick WhatsApp commerce inbox with broadcasts and an ordering bot — priced per agent. But your pipeline, calling and follow-up live elsewhere. SmartBDM gives you the WhatsApp inbox, marketing and an AI pre-qualifier inside a full AI sales platform, with unlimited users priced per lead, not per agent.
- WhatsApp inbox + marketing + AI pre-qualifier
- Inside a real CRM — not a standalone tool
- AI voice calling + voice-to-CRM too
- Unlimited users, priced per lead
- A full app on Web, iOS & Android
30-day free trial · go live in 7 days
DoubleTick is a sharp WhatsApp commerce tool
For WhatsApp-led selling and catalogs, it's genuinely well built.
Commerce-focused WhatsApp inbox
Catalog sharing, an AI ordering bot, bulk broadcasting and a multi-agent cloud inbox make it a capable tool for teams that sell over WhatsApp.
Fast for agent teams
Its shared inbox and broadcast flow are designed to keep a team of WhatsApp agents moving quickly — a real strength for high-volume chat selling.
An official WhatsApp BSP
Compliant, official WhatsApp Business API messaging rather than a workaround — the right foundation for serious WhatsApp volume.
A per-seat inbox bills by the chat. A sales platform works the whole pipeline.
Selling on WhatsApp is one slice, and a per-seat bill climbs every time you add a handler. The pipeline, the calling and the follow-up still need a home — and a price that doesn't tick up with every new seat.
One app, not a per-seat commerce inbox plus a CRM plus a dialer
DoubleTick runs the catalog, the ordering bot and the multi-agent inbox — and charges for each seat that touches it; the CRM, the dialer and the conversation intelligence are still extra subscriptions. SmartBDM rolls the WhatsApp inbox and campaigns into a full CRM, AI voice calling, voice notes and scoring, so there's neither a tool stack to stitch nor a seat count to watch.
Every order chat lands on the lead, with an AI pre-qualifier
An ordering bot can take the order, but the buyer still needs working afterwards. SmartBDM keeps each WhatsApp conversation on the lead record and puts a 24/7 AI agent on new leads to qualify and route them — so a catalog chat becomes worked, qualified pipeline in your CRM rather than a thread in a per-seat inbox.
The AI also calls — and you're not billed per agent
SmartBDM's AI voice agents phone and qualify leads in Indian languages, reps update by voice, and you pay per active lead with unlimited users — not per WhatsApp agent. The bill doesn't climb every time you add a chat handler.
SmartBDM vs DoubleTick at a glance
A per-seat WhatsApp commerce inbox versus a full sales platform that includes WhatsApp.
Everything you get in one login
The same WhatsApp commerce channel, but wrapped in a full CRM, AI calling, voice capture and scoring — and opened to unlimited users instead of metered per seat.
Full CRM, your way
Custom pipelines, stages and fields, with every note, call and message on one timeline per lead.
Unified WhatsApp inbox
Two-way WhatsApp tied to the lead record — templates, read receipts and assignment, for the whole team.
A dozen AI agents, 24/7
They read every conversation, score each lead, follow up, and keep the CRM current — hands-free, with humans in control.
AI that calls your leads
AI voice agents phone and qualify leads in a natural Indian-language voice, then write the call back to the CRM.
Speak to update — free & unlimited
A ten-second voice note becomes a summary, a stage move and a follow-up. No typing, never metered.
Lead scoring & My Day
Every lead carries an AI intent score, and each morning a ranked “who to call today” puts effort where it converts.
WhatsApp marketing & re-engagement
Wake dormant leads in compliant batches, with deliverability and your sender number protected automatically.
Performance & coaching
Per-rep performance, follow-up discipline and conversation intelligence — coach on the behaviours that drive revenue.
Built for India, on every device
Indian-language AI throughout, passwordless login, and the full platform on Web, iOS and Android.
What you actually pay
DoubleTick bills per agent — for WhatsApp alone, so the cost grows with every chat handler. SmartBDM is one flat price for unlimited users and the whole sales platform, with WhatsApp included. (WhatsApp's own per-message charges to Meta apply on any tool.)
From ₹30,000 / month
Unlimited users · priced per active lead
- Your whole team included — no per-seat fee
- A dozen AI agents included (not metered per seat)
- Voice notes & transcription free and unlimited
- CRM + WhatsApp + AI voice calling in one app
Per agent/seat, with a per-extra-agent monthly fee
Tier prices change often — see DoubleTick's pricing page for current figures. We describe the model here rather than quote a number we can't stand behind on the day you read this.
DoubleTick pricing sourced from its public pricing page as of Jun 2026; prices and plans change — verify on the vendor's site. Last reviewed Jun 2026.
On DoubleTick today? Bring your WhatsApp across.
Moving off DoubleTick keeps your WhatsApp commerce setup whole. We carry your number, templates and contacts over, recreate the inbox and campaigns inside SmartBDM, and build the CRM, calling and AI around them — and onboard the whole team without counting seats, so you're live in about a week.
Keep your WhatsApp number & templates
Your WhatsApp Business number and approved templates transfer with you, so catalog sends and customer chats keep running without a pause.
Live in ~7 days
We recreate the inbox, campaigns and AI pre-qualifier, mirror how your agents sell over WhatsApp today, and the AI starts working leads within days.
Now with a CRM around it
Every WhatsApp conversation settles onto a real lead record with scoring and follow-up — and the bill is per lead, so adding agents never raises the price.
What teams comparing us to DoubleTick ask
Talk to our sales
See SmartBDM in action
Book a 30-minute demo. We'll mirror your sales process and show you how your AI team runs it.
