The Freshsales alternative that's free for your whole team.
Freshsales is ₹749 to ₹4,899 per user a month, with Freddy AI sold separately. SmartBDM is a free AI-first CRM with unlimited users, a shared WhatsApp inbox, a mobile app and built-in AI agents.
Free for your whole team · unlimited users · no card
Freshsales is well made.
A clean CRM with the phone built in.
Polished and quick
A modern interface most teams learn in a day.
Phone and email inside
Built-in calling and email sequences, no bolt-ons.
Part of a suite
If you also run Freshdesk, the family fits together.
The AI is included. So is everyone.
Freshsales bills every user and sells the AI on top. SmartBDM does neither.
Every rep on it, at ₹0.
Field reps, tele-callers, back office — no seat count.
AI included, not an add-on per session.
Scoring, follow-ups and the daily plan are free. Smart Inbound and Smart Outreach run on credits, pay as you go.
WhatsApp is the inbox.
Every chat lands on the lead, shared by the team. Free.
Reps speak. The AI writes.
A voice note in every Indian language becomes a summary, a stage and a follow-up.
SmartBDM vs Freshsales, at a glance.
Free for the whole team. No seats to count.
The whole AI-first CRM. Free.
Switching from Freshsales is not a step down.
Pipelines, your way.
Custom stages and fields. Every note, call and chat on one timeline. Free.
One shared inbox.
Two-way WhatsApp on the lead, for the whole team. Free.
Every AI agent that helps your rep.
Scores, plans, follows up, keeps every lead current. Free.
Who to call today.
An AI score on every lead and a ranked daily plan. Free.
Click to Call.
One tap rings your rep, then the lead, through your own IVR. Free.
WhatsApp re-engagement.
Wake dormant leads in compliant batches, your number protected. Free.
Numbers you can click into.
Overview, outcomes, team — and the leads behind every number. Free.
Datasets.
Spreadsheets beside your leads, linked to real records. Free.
iOS and Android.
The whole AI-first CRM on every rep's phone. Free.
Voice notes. Speak the update.
In every Indian language, written into the lead. 1 credit per voice note.
AI answers every WhatsApp enquiry.
WhatsApp AI (Smart Inbound): replies in seconds, qualifies, hands over. 2 credits per lead each month, from ₹5,000 a month on Free · in Scale.
AI calls and messages your old leads.
AI calling + WhatsApp (Smart Outreach): until someone engages, then a rep. 4 credits per connected minute, from ₹5,000 a month on Free · in Scale.
Free vs per user.
Twenty people on Pro: about ₹64,780 a month, before the AI add-on. SmartBDM: ₹0.
SmartBDM
Free · unlimited users · no card
₹0 for your whole team. AI work pay as you go, 1 credit = ₹1.
- Unlimited users, free
- WhatsApp inbox and AI agents included
- Web, iOS and Android
- On credits: Voice Notes, Smart Inbound, Smart Outreach
Freshsales
Per user, per month (billed annually) — the Freddy AI Agent a separate add-on
- Growth₹749 / user / mo
- Pro₹3,239 / user / mo
- Enterprise₹4,899 / user / mo
A 20-person team on Pro: about ₹64,780 a month, just for seats.
Freshsales pricing sourced from its public pricing page as of Sep 2026; prices and plans change — verify on the vendor's site. Last reviewed Sep 2026.
Moving off Freshsales takes an afternoon.
Export your leads, upload the sheet, and your team is live the same day.
Upload a spreadsheet
Leads come in from one sheet, each with an owner and a stage.
Keep your lead sources
Forms, WhatsApp and webhooks keep feeding leads in.
Nothing left behind
Every conversation lands on the lead, for the whole team.
Comparing other tools? See the free AI-first CRM beside each one.
All comparisonsWhat teams on Freshsales ask us
Talk to sales
Credits at volume, a big team, a question first? Tell us how your leads arrive. We’ll call you back.
Put your whole team on it today. Free.
Unlimited users. No card. Your organisation is ready in about two minutes.
